The Three Point Contact is the beginning of the process used in determining the nature and extent of injury and disability in a Texas workers’ compensation claim. Contact of the injured employee, the employer and the treating physician, the claim process of returning the injured employee to work as soon as practical, begins. Three point contact is required on all lost time claims and should be done as soon as possible after the injury occurs. Although the Claim Examiner is responsible for the handling and processing of the claim, the three point contact process can be completed by assignment. Don’t just go through the motions, however, this is detective work. There is rarely an excuse to not be able to get an answer to a question if you press hard enough, politely. The Employee contact should be done as soon as possible after the accident. Information concerning how the accident occurred, the exact nature and extent of the injury and the physical limitations, should be the focus of the contact. The injured employee’s treating physician, treatment plan and return to work date, should also be determined. This contact is intended to establish a genuine concern for the injured worker. This contact can also determine if the injured employee has any other issues, pre-existing medical conditions, financial issues, which may hinder return to work. The adjuster/employee line of communication should be maintained after every significant doctor’s appointment until the injured worker is returned to work.
Williams, McClure & Parmelee is dedicated to high quality legal representation of businesses and insurance companies in a variety of matters. We are experienced Texas civil litigation attorneys based in Fort Worth who know Texas courts and Texas law. For more information, please contact the law firm at 817-335-8800. The firm’s new office location is 5601 Bridge Street, Suite 300, Fort Worth, Texas 76112.